Shipping & Returns Policy
Delivery terms
All deliveries are made according to the delivery term CIP. This means that Zand Group AB is responsible for the goods arriving with carrier and that the shipping price is paid by Zand Group AB. The goods are also insured for any damage or loss during transport. Customs and handling fees may apply if the destination country is outside of the EU. For shipments to destinations outside of the EU, VAT is applied in the destination country. For additional information regarding customs and VAT, please contact your country’s customs agency.
Delivery time
Every item in our shop has a stock status that is displayed in the web shop. Parts listed as 'In stock' have an estimated delivery time of 4-5 business days. Parts labelled '0 in stock' have an average delivery time of 2-4 weeks. More specifically, these are the estimated delivery times for some of our most bought brands:
• ASUS spare parts in remote stock have an estimated delivery time of 2-4 weeks.
• Acer spare parts in remote stock have an estimated delivery time of 2-3 weeks.
• Samsung spare parts in remote stock have an estimated delivery time of 1-3 weeks.
• Huawei spare parts in remote stock have an estimated delivery time of 2-4 weeks.
Note that these times are generalized and if you want an estimate for a specific part you can always use our contact form.
Freight cost
Freight costs differ depending on destination. You can see the total freight cost during the checkout process and before confirming your order.
Customs
Please note that when ordering from outside the European Union (EU) additional charges for custom duties and VAT may apply in connection with the receipt of the delivery.
Return policy
To initiate a return or file a claim for a product, please contact us first. Complete the contact form, and we will provide you with detailed instructions on how to proceed with the return process.
Download our return form.
Returns under EU Consumer Directive
According to EU Consumer Directive, private end users have a possibility to return goods bought online. The claim must be made within 14 days of the delivery and the condition of the products must be unused and in their original package and with seals intact. The consumer will have to pay return postage costs.
Damaged goods
If the parcel has visible damage, ask your post office to make a note of damage before you sign your receivers note.
Warranty
The warranty period is 3 months for business customers.
We do not provide warranty for parts manufactured by Samsung, Huawei, Motorola or Xiaomi for business customers.
No cancellation allowed on ordered parts manufactured by Samsung, Huawei, Motorola or Xiaomi for business customers.
Wrong products delivered
If Zand Group makes an error when delivering your goods, we will of course deliver the correct goods to you free of charge. However, if the error is induced by misinformation on the customer's behalf the same terms apply as in returning goods.
Wrong products ordered by customer
Normally, we don’t accept returns when the customer has ordered wrong parts. If you are unsure whether the part is compatible or not, please contact our support to make sure. If our support has given wrong information, we will of course accept returns.
Unclaimed packages
For unclaimed packages, the customer will be charged a fee of 25€.